1 reviews | Active since Mar 2009
Bill on a pre-paid account
<p>Good day,</p> <p> </p> <p>I've received a bill on a pre-paid number when why account was closed more than a month ago.</p> <p> </p> <p>Trying to call Vodacom to get this issue resolved is a nightmare . I've spoken to 5 different people on 1 call who keep transfering me to different people because they cannot help. What is the point of having so many people who cant help 1 person.</p> <p> </p> <p>When ever i try calling them i have to go through 15 people to be told the 16th person cant help me either.</p> <p> </p> <p>This needs to be resolved today. Its nonsense that i must now spend more money on them after paying a large amount of money to close off my contacts with them.</p> <p> </p> <p>Your assistance with this will be appreciated.</p> <p> </p> <p>regards,</p> <p> </p> <p>Fabian</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
