FC
Fabian C

1 reviews | Active since Mar 2009

17 Aug 2016, 08:43

Bill on a pre-paid account

<p>Good day,</p> <p> </p> <p>I've received a bill on a pre-paid number when why account was closed more than a month ago.</p> <p> </p> <p>Trying to call Vodacom to get this issue resolved is a nightmare . I've spoken to 5 different people on 1 call who keep transfering me to different people because they cannot help. What is the point of having so many people who cant help 1 person.</p> <p> </p> <p>When ever i try calling them i have to go through 15 people to be told the 16th person cant help me either.</p> <p> </p> <p>This needs to be resolved today. Its nonsense that i must now spend more money on them after paying a large amount of money to close off my contacts with them.</p> <p> </p> <p>Your assistance with this will be appreciated.</p> <p> </p> <p>regards,</p> <p> </p> <p>Fabian</p>

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2016, 09:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team