1 reviews | Active since May 2015
Bill of over R4,000 due to Airtime Subscriptions
<p>Vodacom is telling me now for over a week that I have a bill of over R4,000 that always triggers my Credit Limit and they put both my numbers linked to the Account onto Softlocks. Both my numbers are on Topup 200 packages so it's actually impossible to accumulate this kind of bill. For a 5 days I have to call them everyday to remove the softlock from both numbers and still no one has called me regarding the credit limit that causes my numbers to go into softlock mode.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Someone contacted me yesterday. Actually a very nice person telling me that he will take care of everything but it might take a bit of time since he has to deal with various departments to have this solved. Now last night both my numbers are being put on softlock again... when I called in just now to have the softlock removed, noone in customer care knows anything about my case and I have to explain myself all over again like I did something wrong.. and they actually refusing to unlock my numbers first since they are saying it's being investigated... what a pain!!!!
Someone contacted me yesterday. Actually a very nice person telling me that he will take care of everything but it might take a bit of time since he has to deal with various departments to have this solved. Now last night both my numbers are being put on softlock again... when I called in just now to have the softlock removed, noone in customer care knows anything about my case and I have to explain myself all over again like I did something wrong.. and they actually refusing to unlock my numbers first since they are saying it's being investigated... what a pain!!!!