RC
Riaan C
1 reviews | Active since Mar 2009
01 Feb 2015, 12:25
Bill not sent as requested
I am a customer since December 2014. I have requested that my bill should be sent to my e-mail address. This is the second month that I have phoned in to request it. The call centre then send a document which is indicated as a \copy". The call centre agent \""Nellie\"" seems to indicate that the process of sending a bill via e-mail is quite complicated. Nyiko"
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
03 Feb 2015, 12:46Hello rdc,
We truly regret taking note of your experience and thank you for bringing it to our attention.
Thank you for taking my call the other day. I have checked your account; you should be receiving your statement anytime between the 6th and the 16th February. Please reply to my e-mail should you experience any issues.
We apologise for the inconvenience caused.
Regards
Moddy Kwaaiman
We truly regret taking note of your experience and thank you for bringing it to our attention.
Thank you for taking my call the other day. I have checked your account; you should be receiving your statement anytime between the 6th and the 16th February. Please reply to my e-mail should you experience any issues.
We apologise for the inconvenience caused.
Regards
Moddy Kwaaiman
Best regards,
Vodacom's reply03 Feb 2015, 12:46
Official
Hello rdc,
We truly regret taking note of your experience and thank you for bringing it to our attention.
Thank you for taking my call the other day. I have checked your account; you should be receiving your statement anytime between the 6th and the 16th February. Please reply to my e-mail should you experience any issues.
We apologise for the inconvenience caused.
Regards
Moddy Kwaaiman
We truly regret taking note of your experience and thank you for bringing it to our attention.
Thank you for taking my call the other day. I have checked your account; you should be receiving your statement anytime between the 6th and the 16th February. Please reply to my e-mail should you experience any issues.
We apologise for the inconvenience caused.
Regards
Moddy Kwaaiman
Best regards,