Bill me every month for extra R 95 for something I never signed up for.

<p>PLEASE HELP! I don't know what to do anymore. Vodacom is *****ing from me and there is absolutely no one at Vodacom who can help me. I am phoning every month.</p> <p>I have also sent them several emails to ********** and no one even acknoledge my email..... here is my issue. </p> <p>I am incorrectly charged for a MyMinutes 100 since February 2017. And I do request that all these charges be reversed immediately as NOWHERE did I sign up for MyMinutes 100 it has been offered to me free of charge!<br /> <br />Initially I was offered Free MyMinutes 100 with my last upgrade – I have attached my quotation of my package to the emails I have sent Vodacom. So I have proof of what was supposed to be charged. However no one acknowledge my emails or if I phone no one resolve the problem. I have agreed to a contract and now Vodacom is charging me different from what was agreed. This is contract break. I they do not resolve this I want to cancel my contract with Vodacom.<br /> <br />It seems that ever since Vodacom went over to a new Customer and Billing system in Feb. I am being incorrectly charged for MyMinutes. Why I am being charged for something that was initially offered for free. <br /> <br />If anyone at Vodacom reads this (clearly emailing or phoning vodacom does not help), I will appreciate your immediate attention to this matter. I have been phoning continuously querying this billing issue, however nothing has been resolved yet.<br /> <br />CREDIT MY ACCOUNT FOR THE INCORRECT CHARGES AND THEN STOP CHARGING ME FOR THE MYMINUTES GOING FORWARD. THIS IS THEFT! <br /> <br />I would appreciate a reply on this request. Call Center said there is nothing that they can do about it and the issue has been escalated. Shocking Customer Service.<br /> </p>