MA
Magnus A

1 reviews | Active since Mar 2009

11 Oct 2016, 10:17

Bill in bundle, out bundle, in bundle -- charged R1300; help please

<p>Good day - on my bill I very conciously manage buying data, however on 29 Sept a huge amount was downloaded and billed. I am not sure how this happened, but I am very concious about buying enough data; is there anyway that this mistake can be corrected either from my side or from Vodacom.</p> <p> </p> <p>Any assistance would be appreciated, since the amount charged is so much.</p>

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Replies (2)
Vodacom
Vodacom's reply11 Oct 2016, 10:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MA
Magnus A's update19 Oct 2016, 13:01
Reviewer Update

Thank you Vodacom for crediting me.