BILL DISPUTE

<p>I have a contract with Vodacom where I pay them R537.5 pm with the phone insurance. I received an invoice in May and June but did not notice that there was an amount of R2002.70 for May statement and R1536.50 for June statement.</p> <p>Vodacom is accusing me of activating a 20GB recurring Top up at an amount of R999 pm. </p> <p> </p> <p>Please find my reasons to dispute these invoices:</p> <p>1. I had never activated this option in my phone, and wouldn’t know how to activate it.</p> <p>2. I never received any SMS confirming my request from Vodacom. Because I could have picked this mistake up and cancelled it immediately.</p> <p>3. The Vodacom consultants failed to give me steps to active this option.</p> <p>4. Even though they assured me that I had activated myself from my phone via *111#, on my phone I could not find an option to choose 20GB data, the biggest data is of 10GB shown on my phone.</p> <p> </p> <p>According to Vodacom I owe them R3539.20 that I do not know of except my monthly contract with them which is R409.00 without the phone insurance.</p> <p> </p> <p>I would like you to intervene in this matter please.</p> <p> </p>