Bill dispute

I called the roaming dept on 13th October 2015- wrong information was given to me and as a result my bill is now R 54000. I logged a query on 29th Oct requesting a copy of the recording. I was told it would take 2days. I called on 3rd Nov and was told investigation is under way & will be resolved by 12th Nov. I have had NO feedback from anyone at Vodacom, I have to keep following up and every time I do, no-one can give me any info as to what is going on. It's been more than a month. Nobody is able to assist me with details as to what amount I need to pay now ( If any) on 1st December to keep my phone on while the dispute is still being investigated. I am beyond frustrated to say the least. I have been informed that Dylan Arendse is dealing with the query, however, we cannot get hold of his contact number or email address. This is my business phone and cannot afford it being cut off due to the incompetence of VODACOM. I would really appreciate it if someone can contact me with the correct information as to what is happening and what steps need to followed. I await your urgent response. Gerrie Labuschagne<br>