Bill audit requested in SEP 2016, it's now the end of JAN 2017 and still no audit or resolve!

<p>I can't actually believe the level of nothingness from this company (Vodacom).<br /> Vodacom’s service is absolutely pathetic, how long are they going to ignore me?</p> <p>It would seem, indefinitely.</p> <p> </p> <p>I've been waiting on them to resolve my bill dispute for 6 months now. I first raised the issue in<br />August 2016 (but actually they started doubling my bill every month from July).<br /> <br /> I was told they'll investigate but all they did was close the case from their side and not let me know about it. I then had to open another case which they also just closed from their side and again no one let me know anything.</p> <p> </p> <p>It’s been going on like this for months now, I tried to get it resolved again this year and still I have not received any word back.</p> <p> </p> <p>I’m stuck in an endless loop of the “Vodacom customer time wasting pattern”.</p> <p> </p> <p>Here’s how the loop/pattern goes:<br /> <br /> Reference number: 1- ********** 8483 - Name of “support” person: Ntombi – Result: Nothing</p> <p>Reference number: 1- ********** 0800 - Name of “support” person: Phologo – Result: Nothing</p> <p>Reference number: 1- ********** 790971 - Name of “support” person: Elana – Result: Nothing</p> <p> </p> <p>It seems the only way to get out of this “Vodacom customer time wasting loop” is to just cancel everything and go to another network and spread the truth about them tirelessly on every platform available.</p> <p> </p> <p>Vodacom, SA’s Worst Network. Power to abusing you.</p>