Bill Amount
<p>After spending half an hour this morning on the phone to the customer care call centre they could still not tell me how my November bill came to R 2829.79. A contract I usually pay R128.99 for suddenly went up to R1495.61. The person on the line persisted that this was not my debit order aount and that I was billed R128.99. </p> <p> </p> <p>After numerous request asking to speak to the manager she just said she is busy.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
The manager phoned me and said that this was for my total usage for the month of October. The problem I have now is that I phoned vodacom previously to apply a limit to this number. It seems that this was never app**** and now I have to pay the price
The manager phoned me and said that this was for my total usage for the month of October. The problem I have now is that I phoned vodacom previously to apply a limit to this number. It seems that this was never app**** and now I have to pay the price