Bill

I have changed my bank details, after closing my account. I have gone to the VodaShop they told me to call a number to update the details. When I called that number they told me to send an email to the customer care address.

On 22 April I have forwarded the request for Vodacom to update my details. They only send you reference numbers, but no one ever reply, to confirm the request was attended to.

On 3 May I have whatsapped them, and they confirmed my account is up to date.

Now suddenly I get warnings my account is in arrears. But I send them emails, with the proof I did communicate. But no one ever respond to you personally, you only receive reference numbers. I explained to them, that I will pay in 10 days time. But no one is responding. Now they start to call me from a robot, warning me.

I am unsatisfied. First of all, they did not update my bank details as requested. Secondly, they confirmed the account was paid. Now I am only in a position to pay in 10 days. But no one will call me personally.

After being a good customer for about 25 years, miss one payment due to them not attending to your request this nonsense.

I would appreciate for someone to call me personally, and not a robot, so that we can discuss the issue. I thought you were the best, but no I see your trust rating is only 2.3.