Biling discrepancies

On the 24th of November 2025 I took up a data deal with vodacom, however the consultant that was assisting me had used the incorrect numbers. We fixed the numbers issue, now when I was requested to take the deal again, i was requested that i pay an upfront payment of R288, and was advised that the amount will be divided into 24 months than i will a reduced premium. I called the call centre and they just continue to lie because the invoice still charges the full premium instead of the reduced one and that it's been sorted out, sent an email and no response for 2 weeks now.

Additionally, the monthly premiums has increased so much from the agreed amount with over R200, their prices are so inconsistent. The consultants don't even assist with you query they just try force you to pay the new price, even when you send them the contracts with the agreed prices. They come up with creative stories to back up the inconsistencies on the pricing.