1 reviews | Active since Nov 2017
Biggest ******* in the world
Renewed my contract in April. See end of May my account is a bit high but it was a busy month and previous contract ran out of bundle, no probs. I see in June my account is high but again I went out of bundle. In July I see that its getting out of hand. Grab the bill and see a charge that I have no idea what it is. Totally forget about it and when Augusts bill hits me I remember. Phone them up and ask what the it is. Oh it is some or other service that I apparently registered for. BS. I cancel it but because of my own negligence I cost myself R1052.40. This morning I receive my account. Again higher than expected. I check and guess what I find. They are now charging me for games. I have not had a game on my phone in more than a year. It is unacceptable that they can charge for services which I have not expressly authorized. As I said, *******.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day Nicolaas Fourie
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Feedback was sent via sms to ***011.
Regards
RO
Good Day Nicolaas Fourie
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Feedback was sent via sms to ***011.
Regards
RO
