NF
Nicolaas F

1 reviews | Active since Nov 2017

14 Nov 2017, 08:30

Biggest ******* in the world

Renewed my contract in April. See end of May my account is a bit high but it was a busy month and previous contract ran out of bundle, no probs. I see in June my account is high but again I went out of bundle. In July I see that its getting out of hand. Grab the bill and see a charge that I have no idea what it is. Totally forget about it and when Augusts bill hits me I remember. Phone them up and ask what the it is. Oh it is some or other service that I apparently registered for. BS. I cancel it but because of my own negligence I cost myself R1052.40. This morning I receive my account. Again higher than expected. I check and guess what I find. They are now charging me for games. I have not had a game on my phone in more than a year. It is unacceptable that they can charge for services which I have not expressly authorized. As I said, *******.

0
Replies (3)
Vodacom
Vodacom's reply14 Nov 2017, 08:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Nov 2017, 12:49
Official

Good Day Nicolaas Fourie

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Feedback was sent via sms to ***011.

Regards
RO

NF
Nicolaas F's update16 Nov 2017, 13:10
Reviewer Update
Thanks for getting back to me as soon as you did and attempting to resolve this. On this I will give you 5 stars.