TL
Tania L

1 reviews | Active since May 2017

26 May 2017, 10:01

Biggest *****s on the planet

<p>Being a loyal customer for more than 15 years means nothing for Vodacom. I decided not to upgrade this year as my phone is still in good condition. Biggest mistake of my life. Vodacom ripped me off just because I did not upgrade and decided to just continue with my contract. Not allowed in their eyes. My data bundle use to last me the whole month and all of a sudden (without anything that changed in my day to day usage) the data was gone within 2 days off allocation since my upgrade was due. </p> <p>I then opted to cancel my contract and go over to prepaid so that I can move to another network as their upgrade packages for loyal customers are so expensive compared to the other companies.</p> <p>Another mistake as they started to just deduct more and more data resulting in an account of over R900.</p> <p>Then some consultant tells me that I must go and buy data at pick and pay and can load that to carry me till the end off the months. False information - data cannot be loaded until the 1st of next month</p> <p>All my data apps enabled and they still managed to deduct R8 for the day on my account. HOW DO I ASK YOU IF MY DATA IS TOTALLY OFF?</p> <p> </p> <p>BIGGEST ******* ON THIS PLANET!!!!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply26 May 2017, 10:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Jun 2017, 16:00
Official

Dear Tania Labuschagne,

Thank you for your patience.

We've responded to you via email with feedback.

Regards,

UW