EH
Efraim H

1 reviews | Active since Aug 2018

05 Oct 2018, 19:38

Biggest ****

This network is a joke, I really thought it was the better network, so receive Facebook data through the play everyday ****, well I don't use Facebook but it was a nice thought, only to receive an sms 2 minutes later stating that those data has run out. Now this is the biggest ****, my mobile data were off, I was in church and surprisingly I don't use Facebook, how is that possible, now I'm thinking, do they do this to everyone? Imagine if it was someone who actually uses Facebook?? How do data runs out when your phone is not using them?

0
Replies (2)
Vodacom
Vodacom's reply06 Oct 2018, 09:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Oct 2018, 10:04
Official

Dear Efraim,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards

Ashwin Abdurahman

Consumer Website Team(SA)

Best regards,