VS
Virosh S
1 reviews | Active since Jan 2019
09 Jan 2019, 16:15
Biggest rip of **** by vodacom .
My contract was due for upgrade last year and I did not wish to upgrade with Vodacom . I sent an email on : 30/07/2018 , 06/08/2018, 13/08/2018, 22/08/2018, 16/11/2018, 03/12/2018 . To date my account is still been debited and I am unable to port my number as planned . Vodacom is a ******* and has *********** staff or management . I constantly get call from their call centre advising I am due for a upgrade ,despite me constantly saying I do not want to upgrade my contract .It seems like they just hook you into signing contracts and don't let go . Who the hell is going to refund me all my money that has been debited from my account theses past few months . Does anyone know how I can take this matter up further .Vodacom is refusing to cancel my contract.
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Replies (4)
Vodacom's replyOfficial
09 Jan 2019, 18:03 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jan 2019, 18:03
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
VS
Virosh S's updateReviewer Update
09 Jan 2019, 20:36I am sick and tired of contacting them . I keep getting transferred from department to department or made to wait for hours with no help . When the consultants vnt help or dnt want to help they just out the call on hold . This is getting frustrating . Just cancelled my ****** lines that is due for upgrade . I'm just going in circles. I have on record about 6 to 8 email requesting this . Some responses but nothing has been done . Who the hell is going to refund me all my money and who has given vodacom the authority to continue billing me on this contract when I clearly said cancelled the 2 lines . I know a few more people that having a similar problem . If this does not get resolved immediately I am going to join forces with them and alert the media not to take contract with vodacom . Further to this I will go to ombudsman .
VS
Virosh S's update09 Jan 2019, 20:36
Reviewer Update
I am sick and tired of contacting them . I keep getting transferred from department to department or made to wait for hours with no help . When the consultants vnt help or dnt want to help they just out the call on hold . This is getting frustrating . Just cancelled my ****** lines that is due for upgrade . I'm just going in circles. I have on record about 6 to 8 email requesting this . Some responses but nothing has been done . Who the hell is going to refund me all my money and who has given vodacom the authority to continue billing me on this contract when I clearly said cancelled the 2 lines . I know a few more people that having a similar problem . If this does not get resolved immediately I am going to join forces with them and alert the media not to take contract with vodacom . Further to this I will go to ombudsman .
VS
Virosh S's updateReviewer Update
09 Jan 2019, 20:50Do you guys not understand simple English. I do not wish to waste my valuable time any further calling your poor and unorganised call centers. You guys have no idea how to train staff to assist . .I'm sick of your ****** cat and mouse games .its about 6 months now . Can you guys not read a simple email request stating cancel my contract lines . I wish to retain my number on prepaid . Very fast you guys can call for upgrading or send numerous msg to upgrade but strangely fail to cancel this contract .I'm no longer interested in your **** .just cancel my contract and refund my money . If you are smart enough to read this msg surely u can be smart enough to send it to the relevant person and me what I want .
VS
Virosh S's update09 Jan 2019, 20:50
Reviewer Update
Do you guys not understand simple English. I do not wish to waste my valuable time any further calling your poor and unorganised call centers. You guys have no idea how to train staff to assist . .I'm sick of your ****** cat and mouse games .its about 6 months now . Can you guys not read a simple email request stating cancel my contract lines . I wish to retain my number on prepaid . Very fast you guys can call for upgrading or send numerous msg to upgrade but strangely fail to cancel this contract .I'm no longer interested in your **** .just cancel my contract and refund my money . If you are smart enough to read this msg surely u can be smart enough to send it to the relevant person and me what I want .
VS
Virosh S's updateReviewer Update
21 Jan 2019, 19:26Sadly it's been weeks now and nobody haf the decency to contact me from vodacom to even try and resolve this issue . This shows how pathetic call center and customer care service vodacom office . Does anyone from the media want a good story backed up with written evidance about vodacom service ,give me a shout I will be glad to give you alm the details. Think it's time to go to social media and let the world know about vodacom .
VS
Virosh S's update21 Jan 2019, 19:26
Reviewer Update
Sadly it's been weeks now and nobody haf the decency to contact me from vodacom to even try and resolve this issue . This shows how pathetic call center and customer care service vodacom office . Does anyone from the media want a good story backed up with written evidance about vodacom service ,give me a shout I will be glad to give you alm the details. Think it's time to go to social media and let the world know about vodacom .