Biggest network shouldn't equal biggest failure, pick a struggle.

I have been struggling with network connectivity for a while now, but Vodacom doesn't seem to be taking me seriously. Am now asked to move to a different area and advise if I can connect, how absurd is that. As a cherry on top Iam told I should wait 24 hours for their technicians to look into my issue, that's 24 hours of work lost. This is so frustrating.