SA
Sebastian A

1 reviews | Active since Dec 2016

19 Dec 2016, 12:02

Biggest network, poorest service

<p>I have been a Vodacom customer for as long I can remember and just upgraded my contract two months ago. I got a message to my 082..... number stating that I can get a new phone with my talking points that accumulated. I went to Cape Gate vodacom( opposite checkers)... I spoke to Anton( big guy).. he tried getting me out the store telling me that I can do it anywhere and at any vodacom shop.. I was in a vodacom shop!!!!!!... there is no commision where talking points are involved. there were customers behind me and he obviously thought they were more important because they were "commision"... I am a customer and have been one for a long time.. im disgusted by the customer I received... staff more worried about commision than customer satisfaction.. </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply19 Dec 2016, 12:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Dec 2016, 09:16
Official

Dear Customer

We apologise for the service that you received.

We have escalated your complaint to the store management for further assistance and feedback.

Regards

RoderiqueLategan