biggest mistake of the year

Biggest mistake i have made, I upgraded my contract using the online service on the 17 October 2023. The delivery was not made and when I called in on Friday to query this i was told to call RAM myself to find out where it is. I then did that to be told by RAM that i'm giving my incorrect tel nr and that they cannot help me. So i called back Vodacom and i was told that the correct number is with RAM, but they cannot assist me as it is Friday afternoon and no one available to help. I then called on Saturday to cancel the upgrade I was told by Simon that this is done, This morning i receive an email from RAM with the incorrect cell nr on and that my parcel is out for delivery. I contacted them and RAM is refusing to deliver the parcel to my husband that is at home.

But again this morning when i called Vodacom to confirm the cancellation i was told that they have a service request out and it will take up until Wednesday the 25 October before this can take place.

I tried again calling and the advisor just dropped the phone while i was still talking.

this is the reason why i cancelled my fibre with you and my first contract.