BIGGEST MISTAKE OF OUR LIVES

<p>We have moved from Cell C, back to vodacom, because of poor service, thinking we were prepared to pay the higher fees in order to receive good service. What a mistake!!! We were on a UCHOOSE FLEXI plan, looking to migrate to a HIGHER plan on RED ADVANTAGE i phoned the call centre. Conveniently they neglected to tell me that even though i am moving to a significantly higher plan, they will still proceed to bill me for a device seperately (keep in mind that if you take out the same plan, you automatically get a device, much better than the one we have, but it is not our upgrade time yet, so just not giving us a phone would have been fair). From the moment we migrated, the phone now suddenly have NO SIGNAL, and i mean it is an emmense struggle. I sit with my vodacom prepaid right next to my husband, who has the contract phone.. i have full 4 G, and he has no signal, i phoned the call centre, who was unable to sort the problem, the billing is a mess, and the call centre agent is unable to explain. I phoned before end august to question the billing, first wanted to move back to my old plan, but immidiately told the agent that we rather want to stay on RED ADVANTAGE. Today i get a message that my qoute is busy generating, phoned the call centre, and some clown put it in today, to change back to the old plan?????????? What a JOKE, i can not wait for this contract to end, so we can go to MTN, or even back to CELL C, as not even they had such a useless call centre, and customer service, and i will be moving my prepaid phone as well. GOOD BYE VODACOM!!!!!! Do yourselves a favour and stay far away from them, as is their fees are astronomically higher than CELL C and MTN, if you consider how much free data and minutes you get from the other 2, but not from VODACOM, service is the only reason we wanted to move back, but that is out the window now...</p>