Biggest ****mers

This is not the first time that I have complained about Vodacom's very shady practice of invoicing their clients monthly for Entertainment Services or purchased content as they like to call it. They eventually refunded close to R8,000 last time but they are up to their old tricks again. Now, over the course of the last year, they have invoiced over R2,000 for Basebone Stream (whatever that is) which has NEVER been purchased by the account holder. To make matters worse (or easier for them to avoid such issues), they have discontinued their customer service email and now you can chat to a Bot who understands NOTHING and funnily enough does not have a complaints option or a live agent option! So how do you get recourse? I guess only the industry regulator who will be the next port of call.