Biggest ****** in SA. Debating account for no reason

My experience with Vodacom while trying to set up a home wifi contract in November 2023 was shocking. They cannot do simple tasks.Without consent, they converted my personal number to the wifi number and then shipped the router to the wrong address. After canceling the contract due to their inability to follow simple instructions, I never received the router. However, I was still billed for it in both December and January.

I spoke to so many people and after being on the phone for 90 minutes and being tossed around like a ball, not only did they insist on charging a cancellation fee for a router I never received, but they also refused to refund the amount to my account. Each time I dealt with a different person they advised me the previous one I spoke to misled me, so obviously they are running a ****. I want my money back, it's more than a thousand rand you took from me, I have 2 other contracts with vodacom and at this point I want NOTHING to with these ******.