Biggest con artists and ******* ....disgusted and outraged#down with Vodacom

So I am not one to complain or write reviews but this needs to be made public as it is totally absurd to say the least but I am absolutely outraged and disgusted with the one of if not the biggest ************ and ******* we all know and use on a daily basis. So to start off I would like to mention that I fully understand and believe that there is a process and procedure for everything and that **** happens and mistakes happens. That being said I have decided (which I do not have to give a reason why ) to cancel my contract with Vodacom when it expires as it was not needed anymore. I then proceeded to call the contact centre very early on in the year and ask what is the process to follow as I do not want to cancel the contract prematurely I will wait and pay it until it is completed then cancel it. I was then told by the customer services representative(CSR) that its too early to cancel as my contract expires on the 26 August 2021 and I was calling way to early. The process to follow is to call and cancel it one month before it gets cancelled, and I said ok sure no problem. At that time the agent I spoke then diverted me and tried to make a sale which in fact I agreed to as he sold me well. I then said to him that I am currently living in JHB and only have my licence and a copy of my ID on my phone. The agent said that is ok they will deliver it in a week or two or something like that. The new phone was then delivered, and I was to accept the phone but the company that delivered it said that their process that they follow is that they require an original copy of my ID and I said ok your process is you process I can’t fault you on that. They advised me to ask Vodacom to send an email stating this is ok for delivery. I then called Vodacom and explained the situation and the guy I spoke to told me no they can’t help me I need my original copy of my ID.I said ok no problem then lets cancel the contract as that is what I originally wanted and he said ok that we can do. He then after he said he can cancel said I need to call back in another week and the courier company needs to say the phone is back in their warehouse.I once again said ok I understand no problem.I called the next an inquired and the CSR I spoke to this time told me ok sir no problem they see it and they will cancel it.I again told it was cancelled so I went on about the year not worried as I was assured it was cancelled.I then got numerous calls from Vodacom offering me a new contract even though I said right at the start I don’t want a new contract I want nothing from Vodacom as they cannot accommodate me even though I have been a client for over 15 years first prepaid and then contract.But the calls never stopped coming to sell me a new contract and every single time I said at the beginning of the call I don’t want it I just want my contract cancelled they kept on selling me and this happened continuously and the term always used was your contract is cancelled but can I advise you and then I politely say on each and every call no thank you Im ok can you please just cancel the contract.I am not even exaggerating the amount of times they called to take my money instead of giving it back to me like I have been requesting through out the year.Then on the 20th July 2021 I call in again and ask has my contract been cancelled and honestly I was not surprised when the CSR said to me no its not but she can do it for me now. I was again like ok sure no problem these things happen and she then gave me a ref number and sent it via email aswell.Now you would think this is the end of it right ? Well not at all the calls kept coming in with different tactics to take my money and even had a muslim guy call me all holy because im muslim I suppose and saying all nice things salaam alghamdu ect …but what do you think even he **** to me as low and behold come the 26th of August 2021 my contract was not cancelled and went to the next month.I then called in again and this time I said to the person I was speaking for the millionth time the story which I have to repeat to each person I speak to when you eventually get through to the correct person you feel like I tape recorder on repeat.I was then told and request sir please don’t cancel the debit order on your account because it will reflect badly on your credit profile and what we as vodacom will do it refund you that money.I said still not angry ok but then who is going to pay the bank charges on my account vodacom too? And she said to me no we will just refund you R299.I said ok lets do that but please send me an email stating all of this and she then sent me and email stating they are not charging me for September and will refund me end of September because my debit order goes off on the 20th of the month each month.I then said ok I will wait and let it go off and then you can refund me.Now this is where I lost my **** because today is the 6th of October 2021 and I thought let me call Vodacom and just hear how far they are with refunding me on for the guy to tell me sir your case has been handed over and you need to sort this out as its going to affect your credit score and they lawyers will contact you next.I promise I was ready to jump in my car and drive to the nearest Vodacom store and just **** anyone up there I was that angry.The guy then tells me not to stress and I must calm down and shouting at him it not going to help lets try to resolve this.Now I started this off by saying that Vodacom is the biggest ************ in south Africa and who knows where else because this is what I feel and this is my opinion as I still haven’t received my refund back yet and the more I want to cancel my contract the more they want to take more and offer me more and if that’s not conning or *****ing then I really don’t know.I also am not writing this to get likes or to get them to pay me sooner Im writing this so that we as a nation can wake up and support small business or legit business and if we do support these kind of businesses then we stand up for truth and justice and expose any injustice.How other customers are they bamboozling and *****ing from this way. I know its only a R300 and that’s not the issue here it’s the principal and the fact that these huge companies can do what ever they want at the cost of the next person and it just goes unsaid and I will not stand for it. I also know nothing will come out of this review as it will not affect them at all they will hopefully refund me but then just ***** it from another poor soul but like I said it needed to made public.