Big website issue: Incorrect combo deals on website + incorrect upgrades

Good day

My wife (Desiree Edwards) cc’d in this email went onto the Vodacom website to upgrade her phone (cell number for upgrade 0*********).

We found a combo deal which was the Samsung Galaxy A55 256GB 5G + Galaxy Watch 6 40mm BT for R719 pm x36.

When the combo was delivered (***2) there was only a phone and the invoice that came with only showed a phone.

My wife immediately tried to contact Vodacom online as well after sales department which didn’t work for quite some time. Eventually we managed to get hold of someone in after sales to assist.

The after sales lady mentioned that the combo came with ear buds but on the quotation on the system as well as the one my wife accepted it showed the phone and the watch.

She explained that the whole deal was incorrect or that it was a mistake with some apology. The after sales lady said they would need to collect the phone, cancel the deal and then do a new deal which could take up to 2 weeks. The after sales lady informed my wife that after the phone is collected that she needs to call back and confirm if they received it. Why do we need to confirm this and call???

We do not want another deal; we specially chose this deal because of the phone and plan and more importantly the watch so she could track her training and Triathlons in January. I don’t know why it is so difficult to just send the watch for the deal we accepted.

Attached is the original screenshot of the order on your website named “Samsung phone plus watch".

I have also attached the SMS confirmation received named “Confirmation SMS”

If this is because the online deal has the watch missing in the “Also includes” column then there are plenty of deals on the website that are going to cause customers frustration with missing combos.

Please just send the watch as per the accepted quote asap. We are not going to wait 2 more weeks for this to be resolved. You can contact my wife directly on the number in this email to confirm the delivery for Tuesday.