pN
philisa N
1 reviews | Active since Nov 2020
10 Nov 2020, 15:29
Big ****
Vodacom is such a big ****, I took a contract and after 2 years I cancelled the contract but it always show open and they dont want to close it. I have tried all kinds of contact with them but still nothing helped.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Nov 2020, 06:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Nov 2020, 06:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
pN
philisa N's updateReviewer Update
05 Dec 2020, 12:25I was never assisted, the guy called and took my details and promised that I will be called within 48 hours but no one called me. I cancelled my contract last year March 2019 and since then I stopped receiving data which was good as it is what I wanted, but all of a sudden this year I received smses that I owe R406 which I was confused as the contract was cancelled a long time ago. I called and asked what that amount was for and they always took my details and promised to check their records. I dont understand what the amount is for as was told before I cancelled the contract that it wont be cancelled untill I pay, which I did.
These are my email record after I called the customer care to cancel the contract:
easy talk
Sun 2020/03/08 23:01
I called last month to cancel my contract as I could no longer afford and the guy assisting me convinced me not to cancel, I decided to take a cheaper phone for R99.The phone came and I had to send it back within 2 days as it had problems.I told the lady that was assisting with the collection that I want to cancel the contract and she told me that it can only be cancelled after vodacom receives the phone but she assured me that as soon as they receive the phone they will cancel it.
I then noticed that vodacom sent me the 30G data this month and I did not use it as I did not understand why it was sent to me as I already cancelled the contract.I called again and was told that the only contract that was cancelled is the phone as it was not successful and they had to go back to my original contract(WHICH DOES NOT MAKE SENSE) I told the lady that I WONT PAY ANYTHING as I already cancelled everything and made sure last month that I pay so that there will be no problems this month.
Why would you guys take me back to the original contract which I stated that I no longer afford and downgraded to a cheaper one????why wasnt I informed of anything ???
Please take back the data and CANCEL THE CONTRACT
This is my referrence number *** for the solutions experts.
Kind Regards
Philisa
easy talk
Mon 2020/03/02 15:21
Good day
I called to cancel my contract and the consultant sold me the R99 samsung phone which I took and sent it back as it did not work, I called to cancel the contract and was told that they still need to receive the phone back and the lady that was helping me promised to put a note that I want it to be cancelled.
Dont bill me this month as I wont pay because I cancelled.I see that you sent the 30G and I dont understand because that was cancelled a long time PLEASE FIX THIS SOON I TRIED CALLING SEVERAL TIMES.
My contact number *** my contract number ***
If they did not cancel the contract why did they stop sending the data for almost a year, or to send me a bill and only now they are sending me messages? This is disturbing as it is affecting my credit score which I think is their aim.
These are my email record after I called the customer care to cancel the contract:
easy talk
Sun 2020/03/08 23:01
I called last month to cancel my contract as I could no longer afford and the guy assisting me convinced me not to cancel, I decided to take a cheaper phone for R99.The phone came and I had to send it back within 2 days as it had problems.I told the lady that was assisting with the collection that I want to cancel the contract and she told me that it can only be cancelled after vodacom receives the phone but she assured me that as soon as they receive the phone they will cancel it.
I then noticed that vodacom sent me the 30G data this month and I did not use it as I did not understand why it was sent to me as I already cancelled the contract.I called again and was told that the only contract that was cancelled is the phone as it was not successful and they had to go back to my original contract(WHICH DOES NOT MAKE SENSE) I told the lady that I WONT PAY ANYTHING as I already cancelled everything and made sure last month that I pay so that there will be no problems this month.
Why would you guys take me back to the original contract which I stated that I no longer afford and downgraded to a cheaper one????why wasnt I informed of anything ???
Please take back the data and CANCEL THE CONTRACT
This is my referrence number *** for the solutions experts.
Kind Regards
Philisa
easy talk
Mon 2020/03/02 15:21
Good day
I called to cancel my contract and the consultant sold me the R99 samsung phone which I took and sent it back as it did not work, I called to cancel the contract and was told that they still need to receive the phone back and the lady that was helping me promised to put a note that I want it to be cancelled.
Dont bill me this month as I wont pay because I cancelled.I see that you sent the 30G and I dont understand because that was cancelled a long time PLEASE FIX THIS SOON I TRIED CALLING SEVERAL TIMES.
My contact number *** my contract number ***
If they did not cancel the contract why did they stop sending the data for almost a year, or to send me a bill and only now they are sending me messages? This is disturbing as it is affecting my credit score which I think is their aim.
pN
philisa N's update05 Dec 2020, 12:25
Reviewer Update
I was never assisted, the guy called and took my details and promised that I will be called within 48 hours but no one called me. I cancelled my contract last year March 2019 and since then I stopped receiving data which was good as it is what I wanted, but all of a sudden this year I received smses that I owe R406 which I was confused as the contract was cancelled a long time ago. I called and asked what that amount was for and they always took my details and promised to check their records. I dont understand what the amount is for as was told before I cancelled the contract that it wont be cancelled untill I pay, which I did.
These are my email record after I called the customer care to cancel the contract:
easy talk
Sun 2020/03/08 23:01
I called last month to cancel my contract as I could no longer afford and the guy assisting me convinced me not to cancel, I decided to take a cheaper phone for R99.The phone came and I had to send it back within 2 days as it had problems.I told the lady that was assisting with the collection that I want to cancel the contract and she told me that it can only be cancelled after vodacom receives the phone but she assured me that as soon as they receive the phone they will cancel it.
I then noticed that vodacom sent me the 30G data this month and I did not use it as I did not understand why it was sent to me as I already cancelled the contract.I called again and was told that the only contract that was cancelled is the phone as it was not successful and they had to go back to my original contract(WHICH DOES NOT MAKE SENSE) I told the lady that I WONT PAY ANYTHING as I already cancelled everything and made sure last month that I pay so that there will be no problems this month.
Why would you guys take me back to the original contract which I stated that I no longer afford and downgraded to a cheaper one????why wasnt I informed of anything ???
Please take back the data and CANCEL THE CONTRACT
This is my referrence number *** for the solutions experts.
Kind Regards
Philisa
easy talk
Mon 2020/03/02 15:21
Good day
I called to cancel my contract and the consultant sold me the R99 samsung phone which I took and sent it back as it did not work, I called to cancel the contract and was told that they still need to receive the phone back and the lady that was helping me promised to put a note that I want it to be cancelled.
Dont bill me this month as I wont pay because I cancelled.I see that you sent the 30G and I dont understand because that was cancelled a long time PLEASE FIX THIS SOON I TRIED CALLING SEVERAL TIMES.
My contact number *** my contract number ***
If they did not cancel the contract why did they stop sending the data for almost a year, or to send me a bill and only now they are sending me messages? This is disturbing as it is affecting my credit score which I think is their aim.
These are my email record after I called the customer care to cancel the contract:
easy talk
Sun 2020/03/08 23:01
I called last month to cancel my contract as I could no longer afford and the guy assisting me convinced me not to cancel, I decided to take a cheaper phone for R99.The phone came and I had to send it back within 2 days as it had problems.I told the lady that was assisting with the collection that I want to cancel the contract and she told me that it can only be cancelled after vodacom receives the phone but she assured me that as soon as they receive the phone they will cancel it.
I then noticed that vodacom sent me the 30G data this month and I did not use it as I did not understand why it was sent to me as I already cancelled the contract.I called again and was told that the only contract that was cancelled is the phone as it was not successful and they had to go back to my original contract(WHICH DOES NOT MAKE SENSE) I told the lady that I WONT PAY ANYTHING as I already cancelled everything and made sure last month that I pay so that there will be no problems this month.
Why would you guys take me back to the original contract which I stated that I no longer afford and downgraded to a cheaper one????why wasnt I informed of anything ???
Please take back the data and CANCEL THE CONTRACT
This is my referrence number *** for the solutions experts.
Kind Regards
Philisa
easy talk
Mon 2020/03/02 15:21
Good day
I called to cancel my contract and the consultant sold me the R99 samsung phone which I took and sent it back as it did not work, I called to cancel the contract and was told that they still need to receive the phone back and the lady that was helping me promised to put a note that I want it to be cancelled.
Dont bill me this month as I wont pay because I cancelled.I see that you sent the 30G and I dont understand because that was cancelled a long time PLEASE FIX THIS SOON I TRIED CALLING SEVERAL TIMES.
My contact number *** my contract number ***
If they did not cancel the contract why did they stop sending the data for almost a year, or to send me a bill and only now they are sending me messages? This is disturbing as it is affecting my credit score which I think is their aim.
pN
philisa N's updateReviewer Update
05 Dec 2020, 12:28I am fed up with vodacom its been a year now and still they dont want to cancel my contract
pN
philisa N's update05 Dec 2020, 12:28
Reviewer Update
I am fed up with vodacom its been a year now and still they dont want to cancel my contract