1 reviews | Active since Nov 2009
Big Red will abuse you every time
Vodacom has finally admitted that they gave me an LTE contract under false pretenses last year. My property is not covered by Vodacom for LTE; I've had constant issues with it since I got the contract. Initially I though it was just weather, etc. In March of this year I came to hellopeter with the issue. I had no idea that their pretended coverage was the problem until I was comparing coverage maps in May to see how I could improve my situation.
Now they are willing to credit me only for the remaining contract from July, which is the month of my third hellopeter review about the issue (they previously did very little to resolve this issue, promising emails which never came and never following up - until I called it false pretenses).
I consider this credit offer unfair, given the false pretenses sale AND even more so given a previous dispute in 2009 for which they still owe me money for a double-billed contract.
*Some of the Vodacom representatives who called me have been very helpful. My review is not about them.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
