KS
Kyle S

1 reviews | Active since Jul 2013

07 Jun 2022, 15:42

Big Promise Empty Delivery what a shame!!!!!

A 1 star is to great of a review for this business. I visited a store on Saturday 28 May where I app**** for a contract, they then said I am approved and that they do not have the phones in stock I had to go back the 1st of June to collect. After about 2 hours they contacted me again to get another phone and go back. I went back wasting my petrol where they then told me that they cannot finish my contract I need to have my ID a soft copy is not sufficient wasting my petrol again sending me back home and back to them again. They then told me that they are done and there is some final approval I have to come back the next day again. Later that day they called me telling me I need to pay R2000 odd upfront for the contract and that it would not subside my monthly premium. I then refused the contract. I then get called on Monday the 30 of May where I get told that head office can make decisions and give me the contract without any upfront payment. I then agree to the contract being told I will receive my contract phones on the 01 June latest the 02 of June all to no avail. Now I get told there is conditions. what a Joke Vodacom, sad thing is I pay allot of money for Fibre that uses your infrastructure, my current phone is well over R1000 per month with Vodacom. You do get support from me but it is not mutual.

0
Replies (1)
Vodacom
Vodacom's reply08 Jun 2022, 08:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team