BIG NO FOR ME- VODACOM CUSTOMER CARE!!
Now this is bull, THANDO from customer care is such a poor consultant!!! My call UNFORTUNATELY reached her twice, with me looking for answers as to when my order will be dispatched and the 2nd call she told me, wait for it: "my nr will be blocked by them as I'm calling about the same query and I'm not co-operating with her"!!! The cheeck!! She explained to me 3-4 times that Christmas day and boxing day is not working days and weekends too, I told her on the 4th time, I understand, she kept on speaking, she raised her voice and kept on speaking to me like i'm a 2yr old and!! I WILL NEVER RECCOMEND VODACOM TO ANYONE. I joined them 20 YRS ago with my 1st contract and since then, their service just declined!! Absolutely disgusted....
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Replies (1)Vodacom's replyOfficial
30 Dec 2025, 13:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Dec 2025, 13:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
