SG
Sasja G

1 reviews | Active since Dec 2019

17 Dec 2019, 15:38

Big Network provider needs to change their Bame to Vodacom. Where we can bully you and feel great about it.

Doesn’t surprise me that I received call back from Vodacom after almost two weeks from my previous complaints only to hear from their most arrogant employee that I will pay in for a premature cancelatiin because their only obligation is to render a phone/ network service. Nothing else matters. Not how good or bad that service is. Not that I lost money due to their incompetence. SA’s leading cellular network provider has only one obligation set against their own limited KPA’s. Shame on you. Big bullies. Don’t ever sign up with them. For your own peace of mind.

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Replies (1)
Vodacom
Vodacom's reply18 Dec 2019, 07:18
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team