Big drop in service standard with Vodacom! Can't even find us on their system!

What has happened to Vodacom?

Called into technical as we have fibre for assitance with logging into my modem as the router (H500-s) sticker URL did not work (192.168.2.1) and the lady who assisted on Saturday 18 October first asked for a check and asked my fiance's ID number. This was given to her, she first got it wrong, then tried again. She repeated it back to my fiance and couldn't find us on the system?? She has been with Vodacom for 10+ years and fibre for approximately 3 years. Then she asked for my fiance's cell number and still couldn't pick up the account??

She then asked for the order number for the fibre. What are the chances of us having the order number from 3 years ago??

We were now very frustrated as a company such as Vodacom should have record of us on the system!! I was about to say, if you don't have us on your system, then why do we need to pay!!

Then I took the phone to the router (after authentication) and she said she cannot talk to me, has to be my fiance, so called her out of bed and got her to the router - how silly can you be?!

Then, on speaker now, she asks what is the gateway on the sticker on the bottom of the router. I said 192.168....she then asks me a if there is a 10.0.2.254 address on the sticker. I said no, nowhere on the sticker does that appear. She actually argued that all the information was on the sticker - there is nothing, no 10.0...

How is it that such a big company such as Vodacom battles to find you on the system and then their router information is incorrect.

It is pathetic Vodacom, really is.