Big Corporate lost the service plot

My account was suddenly suspended without warning only to discover that 4 new contracts have **********ly appeared on my statement. I live in Krugersdorp and this was traced to a Vodacom store in Welkom. When I phoned Welkom to enquire about this ********** activity( first class service I must say from the manager) I was informed that Vodacom Head Office is aware of about 60 transactions related to this specific case. My gripe is that Vodacom should have picked this up and notified the clients involved and not suspended their accounts. I am now to do the running around to try and get my phone back in order.I am told this could take up to 2 weeks. Is this how long it takes to turn the wheels in the system. I am waiting for some answers from somebody. Do we simply cancel the account and go to MTN or CellC. Lets see.....