AK
Andre K

1 reviews | Active since May 2015

02 Sept 2016, 11:36

Big company, worst systems!!

<p>I had a total of 7 contracts with Vodacom and I have recently canceled 3 of my Vodacom contracts on the 25th of August and it cost me a considerable amount of money... I am now left with 3 contracts with Vodacom. Today they debited me for the full amount of 6 contracts even though I have canceled 3 of them. Then when I called the customer service the person that helped me said that there is a problem with their systems... Vodacom is such a huge company but they have problems with their systems!? IT IS RIDICULOUS!! I work very hard for my little salary that I earn every month and Vodacom just doesn't care they would not even try to help... UNACCEPTABLE. I will definitely never take a contract with them ever again and I will refer everyone to another service provider if they do not fix this immediately, I am in such trouble because of this!! </p>

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Replies (1)
Vodacom
Vodacom's reply02 Sept 2016, 12:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team