IL
Isabel L

1 reviews | Active since Mar 2019

29 Mar 2020, 17:53

Big company with *********

Vodacom has a trend of taking people's airtime ND blame it on subscription this days. If you call them they will return your airtime, what makes it worse is that their cal centre is forever busy, who has time to keep calling them. Iv had similar problems in the past and they will only return your airtime free having to spend hours waiting on the line. They have advanced airtime service, they are forever adding the money even when you haven't borrowed. I knew I owed R11 they they sent me Im owing R13, I paid that ND borrowed 9 Data, now I got an SMS saying I'm owing R17. ND then there's this stupid shake competition of Thiers, they will tell you u have won a short course at Shaw academy which you have to enter banking details to redeem. Now their customer service is not working, you can't speak to the operators because of the Covid-19 lockdown they even take our airtime worse because we can't call them.

0
Replies (1)
Vodacom
Vodacom's reply29 Mar 2020, 21:30
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team