Beyong angry

The courier guy came to deliver my package last week Monday so i did not have my id with me so he said he does not take anything other than an identity so if i dont have an id then he needs to return back with my package so when i get home i have realised that my id is lost i called in to ask what should happen if i lost my id then i was told to call in and do a process of my package being collected by a third party which i did and provided the info they wanted so last week Wednesday i received a call again from vodacom and the consultant told me there is no such thing as 3rd party collection they can only assist by delivering to the next branch and i should go and collect and my package will be there by friday or latest monday so today is tuesday i called why isnt my package being delivered then i was told all sorts of stories again and i was even asked if perhaps i could just forget about the package and go to the branch and make a new Application so i am failing to understand as how can that be because the branch does not have the same package as the one that i was offered and why was told that the package is coming and now after i called in i am told that the package is still at vodacom warehouse so i am failing to understand what is happening now because i cannot wait for a package forever like this because it also so frustrating and it shows that the workers are either *********** or just ********