Beyond words - worst service ever

• On the 28th of April 2021 – Link Africa came to install the fibre hard line, we were told to wait 48 hours then the fibre line will be active. • Phoned on Friday the 30th April – line was still not activated – was told by Vodacom that I should have called Wednesday after Link Africa was here to activate the line, it would take another 48 hours. • I phoned Monday 3rd May – spoke to Ashley who told me that he would escalate it and get back to me which he did not • Phone Tuesday 4th – spoke to Kyle – who then logged a ticket, said the device is active as he can log onto the router. And that Link Africa needs to come back out. Link Africa came that Tuesday and said there is a problem with the box outside and they would log another ticket for another technician to come out. This will take 48 hours again • Phoned Wednesday 5th – no one can tell me if the ticket was logged • Phoned Thursday 6th, first my call was cut, then asked to speak to a supervisor was on hold for over 45 minutes and no one answered called back and was told the ticket would once again be escalated • Phoned Friday 7th, spoke to Mpho, who promised he was going to escalated the issue to the person the ticket is assigned too and call me back – and he didn’t call back • Phoned Monday 10th. Vodacom consultant said that was going to also escalate and call me back still waiting • Phone Tuesday 11th Spoke to a team lead that was going to also escalate and call me back still waiting • Phoned Wednesday 12th – Spoke to Ashley again he was personally going to go see the department and get back to me, he transferred me to Vicotria in accounts as I am querying why we have to pay extra is Vodacom can not sort out the problem, tells me I need to speak to the fibre department, I spoke to another lady who said the same as Ashley. Still no feedback • I called this morning give my SR number on hold for 7 minutes and my call gets cut.