Beyond useless is too nice of a phrase to describe Vodacom

IMEI: ***.11 (You completely messed up my contract by falsely charging the wrong person after I gave your online department MY ID NUMBER!!! This is the damn phone above that you have still not collected. You blocked me from customer care where I informed your sales people that you sent me the damn phone and charged the wrong person! You also told me a courier would come and collect the phone 4 ******* MONTHS AGO!!!!! Get your act together, you have the most useless online department, worse than home affairs!! Your vodacom stores wont even take the phone back on your online departments behalf! Call me and sort this out ASAP or I will give this phone to the nearest hobo as a donation from you!!