BEYOND USELESS

<p>I have never experience such pathetic service in my life. I am a MD at a Global Company and signed a contract with Vodacom a year ago. I often travel overseas for business and required full roaming facilities. I had to wait two months before the contact was activated due to system changes!!!! My story is only starting now. Furthermore, I had to visit my local Vodacom Shop at Irene Farm Mall several times to try resolving the activation of my roaming facilities(which by the way I paid for, but NO SERVICE). The inconvenience I have experienced, arriving abroad with no mobile facilities caused serious axciety!!!! NEXT ISSUE:</p> <p>I have been paying for itemised billing for almost a year now, which I have NOT received a single bill for. For the last </p> <p>6 weeks I have been calling the call centre: ********** to get them to send me my itemised billing, which is a requirement from my Company for reimbur*****t purposes, I have received a url link, which does not work at all, I cannot even open it on any device. I visited my local Vodacom shop several times to assist and was informed that they cannot assist at all and have to resolve the issue via the call centre.</p> <p> </p> <p>The call centre, if they don't drop the call whilst holding, which happened several times, transferred me to the SOLUTIONS TEAM, which up till this morning, still cannot assist me. I also tried the on-line app service and it is even worse. I don't know what to do anymore, but stop my debit order and change to another service provider and suffer the loss of payment, due to the fact that I cannot claim my expenses back because Vodacom is so USELESS in fulfilling there service commitments, which I PAID for!!!!</p> <p> </p> <p>Any advice from consumers experiencing the same frustrations would be welcomed.</p> <p> </p> <p>VODACOM = USELESS </p>