Beyond terrible service!!!!

<p>Dear Vodacom</p> <p> </p> <p>I am beyond frustrated with the service received. I cannot actually fathom how vodacom still operates.</p> <p> </p> <p>My issues are are follows:</p> <p>1. I switched my contract to a Topup contract</p> <p>- This is due to the exorbantant phone bills I was getting from vodacom, which happened out of the blue with no change in how I used my phone.</p> <p>- When I load new bundles it runs out so quickly</p> <p>2. This month I purchased a once off bundle of 500mb off FNB</p> <p>- I received a confirmation that this was loaded</p> <p>It was not.</p> <p>3. Vodacom has failed to allocate my monthly bundle this month</p> <p>- This means that I have not been able to do ANYTHING from the first</p> <p>- I did log the call with vodacom but all I received was an sms to say the issue has been resolved WHICH it has not!!</p> <p> </p> <p>I would like to cancel my contract with immediate effect.</p> <p>Having a phone with vodacom is completely useless.</p> <p> </p> <p>Other issues:</p> <p>1. My account is in my boyfriends name</p> <p>I cannot do or even ask anything without his account confirmation</p> <p>This is so frustrating due to the fact that we just have one account but I discuss all things I would like to change or add in advance.</p> <p> </p> <p>Regards,</p> <p>Estelle</p> <p> ********** 255</p>