Beyond shocking service

Once again my disappointment in the service is beyond believe. I wrote a review under their ref SR*** , whereby I was without a service for 6 days due to their incompetance to process a simple relocation request. I also complaint that I was debited with the incorrect amount once again , meaning they took money from my account without my consent which is *******. I received a e mail advising a credit with be passed to my Vodacom account. Not even asking me if I wanted a refund back to my current account for the amount they over debited me. This is so sad , as a pensioner I need my money and times are tough in this day and age. On top of that I had to buy airtime to the value of R159 to keep on following up , which I also claimed from Vodcom. When enquiring on e mail , I received a automated message that the case has been closed. How arrogant !!! . I called again and a new case was opened , Needless to say Im still waiting for a positive response. I need someone to call me to discuss the situation so we can settle this matter once and for all and I can then weighing my options to either stay with Vodacom or go to another service provider that will value me as a client , I await a CALL from someone SENIOR from Vodacom