SK
Stacey K
1 reviews | Active since Feb 2020
04 Nov 2020, 17:37
BEYOND REASONABLE
I tried to organize an early contract cancellation in JUNE, paid R950 to do so , have been billed each month since then ie 5 months . And have paid for the cancellation!! Have been into sandton Vodacom store 5 times,, to NO resolution/ response. The contract was due to end October, I am STILL being billed. How do I resolve. I have been a loyal customer ( over 30 years ,, but there IS a limit !!!!)
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Replies (2)
Vodacom's replyOfficial
05 Nov 2020, 07:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Nov 2020, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Nov 2020, 17:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number ***, it shows your query has already been logged to our back office and has been resolved. Please refer to the feedback below:
Premature cancellation loaded and credit requested for July, August and September. Regards Consumer Website Team
Premature cancellation loaded and credit requested for July, August and September. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Nov 2020, 17:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number ***, it shows your query has already been logged to our back office and has been resolved. Please refer to the feedback below:
Premature cancellation loaded and credit requested for July, August and September. Regards Consumer Website Team
Premature cancellation loaded and credit requested for July, August and September. Regards Consumer Website Team
Best regards,