Beyond poor service

Vodacom cancellations service is very very poor, I sent documents for the 3rd time if I'm not mistaken on the 19th December and their own consultant confirmed receipt and today there's no documents since 2023, and still this contract which I do not even have a sim card for has not been cancelled. It's either they didn't receive the documents or some other lame excuse. When I asked to escalate I was told by Zingisa Percy that the manager is going into a meeting I must wait. I began this processing long ago and still nothing I'm not not sure if they trying to de***** me, happy to pull my money and cannot even offer a mere service. I will gladly take my business elsewhere. Vodacom has been extremely disappointing! The years I've been with them, its actually pathetic!