Beyond poor service

I took out a vodacom contract with vodacom on one of ther top contacts for the s10 plus when it came out, along with insurance cover for 10- R20 000 cover.

I a year later sent my phone in to vodacom customer care in vodacom where my phone still is at to get the screen fixed as they said it will be R7 300.

They are coming with stories that I dont have insurance as the sim card was never in the phone so I call though and put things right and said the sim card was ofcourse taken out the phone as the phone was send in.

Then they said I dont have insurance as I never took it out with them. so I emailed them my statements and invoices where it stated I am paying for insurance a d that was sorted.

Now they are back to the story that the sim card was never in the phone.

I'm paying for a top contract, phone and insurance cover and it cleans nothing as the phone is stuck by vodacom alberton as they dont want to fix it and tells me I must call and sort out the insurance or they coming with long stories and the insurance also is refusing to help me what so ever due to apparently the some was never in the phone.

My fiance had the same issue which is why she left vodacom and is with there competition.

I further more pay a extra R1 000 to vodacom for the fibre and I have never missed a payment.

Why is this happening. Everyone at vodacom is taking me as a joke.

Please do assist today as I'm loosing money by not having my phone.