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Esther D
1 reviews | Active since Mar 2014
20 May 2024, 12:19
Beyond Pathetic service
I’m a very frustrated customer right now,it’s for a second month I’m paying for the services not rendered to me.My business WIFI router doesn’t have internet at all,I have been calling *** many many times until at the end after testing everything promised to send a technician,it’s now more than 2 weeks awaiting that technician,when I phone to query they still make empty promises.I have explained to them that I am writing online exams and that I need internet but no change.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 May 2024, 14:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 May 2024, 14:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Esther D's updateReviewer Update
25 Jun 2024, 13:25Even today my query is not resolved,for weeks I’ve been awaiting the booster as it was ordered,technician contacted,he confirmed to have received the order but he can’t attend to us as Vodacom has to issue the job card for him.
I want refund of all the months I’ve been paying the WiFi router that doesn’t have internet.
I want refund of all the months I’ve been paying the WiFi router that doesn’t have internet.
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Esther D's update25 Jun 2024, 13:25
Reviewer Update
Even today my query is not resolved,for weeks I’ve been awaiting the booster as it was ordered,technician contacted,he confirmed to have received the order but he can’t attend to us as Vodacom has to issue the job card for him.
I want refund of all the months I’ve been paying the WiFi router that doesn’t have internet.
I want refund of all the months I’ve been paying the WiFi router that doesn’t have internet.
ED
Esther D's updateReviewer Update
26 Jun 2024, 14:19Hello,will somebody help to resolve the query?
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Esther D's update26 Jun 2024, 14:19
Reviewer Update
Hello,will somebody help to resolve the query?