Beyond pathetic service!!!!!

<p>During the beginning of 2016, I did a buy-out from Vodacom to Cell C. I completed all the paperwork and everything went smooth. I received confirmation from Vodacom that they received all documents. Short of the story is that they continued to deduct money off my account and I made a payment to Vodacom whicn they confirmed that they have received. Since then they have been contacting me to pay the original buy-out fee in spite of me sending them the proof of Vodacom continueing to deduct money off my account as well as my payment and that those amounts should be taken off the final amount. I have sent emails to customer service, I have phoned the customer service, I went in-store to sort this out, the Centurion outlet has mailed the customer service to see if they can get a response from them. I have even contacted them via social media to resolve the matter! I have sent more than 20 emails with the proofs, but to this date, I get no response. The ONLY response I got was (wait for it....!!!!) "I don't want the proof of the payment, I must collect the money!" Now finally, I received a legal letter stating that I have been handed over to collect the money and guess what? I emailed the legal department with NO response. I tried to phone them, but their phone number is not working!!! Vodacom, this is really beyond pathetic service!!!! </p>