MS
Marc S
1 reviews | Active since Jul 2011
06 Jun 2019, 16:43
Beyond pathetic & ridiculous
Firstly, to get to talk to an operator because the menu option do not fit my request, is impossible and ridiculous!!!!! Secondly, the operator who “helped” was totally clueless!!!!!! She could not understand my problem and they answer she gave was beyond absurd!!!!!!!!! I need help from my network provider and they simply can’t help me!!!!!!!!!!!!! Who am I supposed to call now???????????????
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Replies (2)
Vodacom's replyOfficial
06 Jun 2019, 19:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jun 2019, 19:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Jun 2019, 13:06Dear Marc,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to testing the device. If the problem persists, please visit your nearest Vodacom shop outlet to perform a sim swop. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to testing the device. If the problem persists, please visit your nearest Vodacom shop outlet to perform a sim swop. Regards Consumer Website Team(SA)
Vodacom's reply07 Jun 2019, 13:06
Official
Dear Marc,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to testing the device. If the problem persists, please visit your nearest Vodacom shop outlet to perform a sim swop. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to testing the device. If the problem persists, please visit your nearest Vodacom shop outlet to perform a sim swop. Regards Consumer Website Team(SA)