Beyond furious with disgusting service

This is a continuation on my last review nearly two weeks ago. I still don't have my phone because Vodacom will not accept a drivers licence or passport (British - I am a permanent resident) as proof of ID..oh and me standing physically in front of the delivery guy who can see it is me in the picture.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!..Despite the fact I can catch a plane to anywhere in SA with my drivers licence, I cannot gain custody of my low-value Vodacom package! ONLY an original ID card or booklet will do (mine was ****** and I'm still waiting for Home Affairs to get their act together...which I advised Vodacom already!!!!). Can this giant conglomerate that has taken my money for 20 years not change its policies? Surely I am not the first to complain? So far, Vodacom have not contacted me directly to discuss this matter and resolve it .. instead I have to wait online for over 30 minutes and be pushed to every conceivable department...and then get cut off!!!!... I am beyond disgusted that they get away with such pathetic service levels and disinterest in their clients . Where can we lobby these type of businesses so they are accountable? Just how much does the CEO earn in a bonus every year? For doing what??? PATHETIC