BEYOND FRUSTRATION- ACCOUNT STILL NOT CREDITED

Frustration is not the word to describe it.....I make eft payments each month to pay my Vodacom account, but on the 9th Nov I paid R5,100 into the wrong Vodacom account which was my daughter's. I called almost everyday after that. On the 15th Nov I was requested to send through POP on PDF format to Vodacom email address ********** and was told it will take 7 days. I called to confirm if received, but had to resent again on 16th Dec with subject heading stating my Vodacom account SM007859. Called again the following week and was told it will take 14 days...... I have been calling almost every 3 or 4 day after that. Today the 19th DECEMBER and 33 days later and still nothing credit to my Vodacom account. I spoke to a lady Leratto who confirmed nothing is in yet and that I should resend my POP once again to ********** but stating my ID number. What exactly am I suppose to state on the subject line in order for someone in the accounts department to decide to attend to this query. Leratto has given me a reference number "1- ********** ********** ". After more than a month and have spoken to so many agents......and only now I get a reference number. How long does it take for someone to move R5,100 from the wrong account and credit it to the right account..........