1 reviews | Active since Jul 2021
Beyond frustrated with Vodacom.
I am beyond frustrated with Vodacom! I lost my phone and with Vodacom I am not able to do a swim swap because I cannot answer questions about this useless Voda bucks. I have used this number for many many years long before the world up of 2010, and today I am unable to keep the number simply because the answers I give them regarding Voda bucks are not matching what is on the system. To make matters worse, I make these calls to Vodacom from an international line, imagine the costs I incurred for this and still come out empty handed. This is the same number I roam on abroad and the number is linked to so many of my contracts including banking platforms. Now because I cannot do swim swap I cannot even transact on some banking platforms because I can’t receive authorisation sms. How can this be reasonable?
If you ask relevant security questions then we are able to answer these, but don’t ask me how many Voda bucks I have banked please, ask security questions related to the use of the phone number because that is information I would know.
Have you seen this part of my complaint: ‘To make matters worse, I make these calls to Vodacom from an international line, imagine the costs I incurred for this and still come out empty handed.’ So I cannot visit a Vodacom shop because I am not in the country and I wont be in the country for a while?
Please can you respond to my complaint and not render a scripted response.
If you ask relevant security questions then we are able to answer these, but don’t ask me how many Voda bucks I have banked please, ask security questions related to the use of the phone number because that is information I would know.
Have you seen this part of my complaint: ‘To make matters worse, I make these calls to Vodacom from an international line, imagine the costs I incurred for this and still come out empty handed.’ So I cannot visit a Vodacom shop because I am not in the country and I wont be in the country for a while?
Please can you respond to my complaint and not render a scripted response.