Beyond Frustrated Customer- shocking service

<p>Two weeks of the worst customer service. HOURS on hold to customer service, dropped calls, passed to and fro amongst customer service. Dropped calls, 4 promises to call me back, I am yet to recieve one! I have been into Nicolway Vodacom 3times and they cannot help me either.</p> <p>My query has been escalated TWICE! And I have still heard nothing.</p> <p>A simple upgrade, to the same plan, same number and same contract. Vodacom has charged me R1980 for this and not one of your employees can tell me WHY! THEY ADMIT IT'S INCORRECT BILLING but no one helps, they just pass me along. I am now in arrears and cannot do anything!</p> <p> </p> <p>After 45mins on the phone on Sunday I was promised that a supervisor would contact me on Monday. I am still waiting, even after sending him emails.</p> <p>I would leave Vodacom as this has been ********** but I cannot as they have placed me in arrears and I cannot do anything until they rectify it.</p>