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Shedean M
1 reviews | Active since Jul 2021
21 Oct 2024, 13:36
BEYOND FRUSTRATED
If I could rate a Zero star I would. I am appalled by the service received by vodacom. I have been a customer since 2017 and at this point I'm even considering porting my number to a different ISP.
Such a hassle to get Fibre, being sent from pillar to post with no help. Eventually having to cancel with no resolution as well from the retentions team.
Agents who fail to listen and follow through. Others just lack the ownership and blind transfer you to a queue where there are no available agents to assist.
Don't even want to begin to talk about the useless partnership with Vumatel. Absolute waste
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Vodacom's replyOfficial
22 Oct 2024, 09:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2024, 09:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Shedean M's updateReviewer Update
22 Oct 2024, 11:32Lies, I've been getting these automated responses and nobody ever calls
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Shedean M's update22 Oct 2024, 11:32
Reviewer Update
Lies, I've been getting these automated responses and nobody ever calls