Beyond ****ed!

<p>Im sitting in sunning hill hospital and yet AGAIN my airtime/data has vanished. I'm trying to contact work and family and can't do anything as my airtime keeps vanishing into thin air!!!</p> <p> </p> <p>i have been back and forth with customer service and walk in Vodacom centers for over 2 weeks now. I've been promised by 4 different customer service agents that I'll be called back and to this day nothing. Walk in Centre sent emails to the IT department and said if I didn't hear back I must follow up.</p> <p> </p> <p>Today I have followed up, was on the line for nearly 45minutes with simphiwe and still I load airtime and it disappears.... I have spent nearly R400 just on reloading airtime for nothing!! I'm not subscribed to anything, my settings are set to Wifi for updates and I am receiving the notifications of the credit being loaded/deducted from my bank account. Then she either lost the call or hung up on me... Either way no return call which is ironic as they had me verify my personal details repeatedly. If I hung up on a client of mine I would be disciplined if not fired.</p> <p> </p> <p>im in sales and live on my phone for work. I need email access and this month has been nothing but drama and lack of assistance or empathy from Vodacom staff. I have even gone as far as taking screenshots of my phone to show that I have comp**** to every bit of advice given to me that should've "solved the problem" </p> <p> </p> <p>Still no phone call...</p> <p>still no email with an explanation...</p> <p>still no apology for the inconvenience this is causing my work as well as now my private life...</p> <p>no offer for refund...</p> <p> </p> <p>what does vodacom expect its clients to do under such circumstances?? In the last hour I have loaded nearly R100 just to send a few texts. That's crazy. I would love an explanation as to what on earth is going on. I realize I am not big spender and perhaps am not being taken seriously however I've been a loyal customer my entire SA cellular life and am horrified at the lack of service. </p> <p> </p> <p>If this doesn't get resolved or explained in the near future I am going to contact ICASA as I have held my patience too long now and the fact it's affecting my family life in a time of need is unacceptable. </p> <p> </p> <p>should anyone know how to help my number is ********** 076.</p> <p> </p>